Getting in Touch with Rabby Wallet
Contact Us through the channel that works best for you. Email provides detailed documentation, while social channels offer faster initial responses for urgent issues.
Our support philosophy is transparent and user-focused. We contact users back with clear explanations and solutions whenever possible.
Email Support Options
For comprehensive support, contact Us at [email protected] with detailed descriptions of your issue. Include wallet version, browser type, and steps to reproduce any problems.
Security-related concerns should be contact Us through encrypted channels. Never share seed phrases or private keys when contacting support staff.
Discord Community Contact
Contact Us through the official Rabby Discord server for community-driven support. Channel-specific help desks let you contact specialists for wallets, staking, or security questions.
Moderators and team members actively monitor discussions. Contact channels are moderated to prevent scams and ensure genuine assistance.
GitHub Repository Contact
Developers and technical users can contact Us on GitHub. Open detailed issues describing bugs with version numbers and error messages.
The team uses GitHub to contact reporters with updates, workarounds, and release notes addressing reported issues.
Social Media Contact
Contact Rabby Wallet on Twitter/X for announcements, urgent updates, and public inquiries. Direct messages are monitored during business hours.
Our social channels also contact the community about maintenance windows and new feature releases.
Contact Information Summary
Email: [email protected]. Discord: official.rabby.io community server. GitHub: rabby-io repositories. Twitter: @RabbyWallet official account.
Before you contact Us, check our FAQ and documentation site. Most common questions are answered in our knowledge base.
Response Times and Expectations
Standard email contact requests receive responses within 24-48 hours. Urgent security issues may be contact Us with priority handling.
Community channels often provide faster responses. Community members and moderators frequently contact users with solutions before official staff.
When to Contact Support
Contact Us for wallet creation issues, transaction problems, chain compatibility questions, or suspected security concerns. Provide clear details about what you're experiencing.
For feature requests, contact Us through GitHub or community forums. Direct user feedback helps shape future Rabby Wallet development.